Shipping and Returns

At HairByNetsa, we prioritize quality and customer satisfaction. Please review our shipping details below:

Hair Orders:

• Processing Time: 7 business days (excluding delivery date).

• Each piece is washed and air-dried before shipping.

Accessories Orders:

• Processing Time: 2-5 business days.

Custom Wig Orders:

• Processing Time: 7-14 business days for customization.

General Information:

• Business days: Monday–Saturdays (excluding holidays).

• Shipping Confirmation: You’ll receive a tracking email once your order ships.

• Delays: Processing times may vary due to demand or unforeseen circumstances.

For inquiries, contact us at netsahair@gmail.com. We appreciate your support!

At HairByNetsa, we are committed to quality and customer satisfaction. Please review our policy below:

No Refunds:

• Refunds are only issued if you receive the wrong item. Contact us within 5 days for a return & replacement.

Sale Items:

• All sale and promotional items are final sale and cannot be returned or exchanged.

Missing, Defective, or Damaged Items:

1. Report within 7 days: Email netsahair@gmail.com with your order number and issue details.

2. Include photos: Provide images of defective or damaged items.

3. Resolution: We’ll offer a replacement or store credit. A return may be required.

Additional Information:

• Processing Time: Approved returns take 5-7 business days to process.

• Shipping Costs: Customers cover return shipping unless we made an error.

For assistance, contact us at netsahair@gmail.com.

Thank you for shopping with HairByNetsa!